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Baylor Scott & White Family Medicine

Family Medicine • Wylie, TX

★★★★★4.9/5703 reviews across 1 platform

Ratings by platform

  • Baylor Scott & White Official Website: 4.9/5 (703 reviews)

What patients say

Patients praise

  • Physicians are described as excellent listeners who take time to address patient concerns
  • Staff are consistently praised for being warm, caring, and professional
  • Facility is noted as being clean, well-organized, and efficient
  • Many patients report long-term relationships with providers and trust in their medical judgment
  • Clear communication regarding symptoms and treatments

Common complaints

  • Some patients note the difficulty of getting appointments due to high demand for certain providers
  • A minority of reviews mention dissatisfaction, with some low ratings noted for specific providers

In patients' words

"Dr Mercer listens and understands and truly cares."

— WebMD Patient Review

"Dr. Caudill is seriously the BEST doctor I've ever been to. Very thorough and always caring."

— Healthgrades Patient Review

"Several patients note the difficulty of getting appointments due to his popularity, but express that the quality of care makes it worthwhile."

— WebMD Patient Summary

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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