
The Cancer & Hematology Centers
Oncology Services • Wyandotte, MI
What patients say
Patients praise
- Compassionate, kind, and knowledgeable medical staff and doctors
- Well-maintained, clean, and welcoming facilities
- Efficient, timely appointments in some locations
- Supportive environment for patients and their families
Common complaints
- Billing and insurance issues, including double billing and difficulty reaching the billing department
- Communication barriers, such as unreturned phone calls and lack of follow-up on test results
- Concerns regarding staff behavior and professionalism in specific instances
- Frustrations with scheduling and coordination of care between different treatments
In patients' words
"Ever since being taken over by the Michigan Cancer Specialists, I have nothing but billing problems that I never had before... When I call billing at MCS I get voice mails and oh its not us another company was doing the billing."
— Birdeye User Review"My experience was poor. Communication was lacking is an understatement. No one returns phone calls. No one calls with results from testing."
— Yelp User Review"I'm 37 years old and I am one of the younger patients, but I don't get treated any different, everyone there is so caring, loving and you truly feel like family the moment you walk through those doors."
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