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Laboratory and Testing Services • Woonsocket, RI
Ratings by platform
- Birdeye (East Side Clinical Laboratory - Rolfe Sq): 3.0 out of 5 stars (47 reviews)
- Solv (East Side Clinical Laboratory - Pawtucket): 5.0 out of 5 stars (1 review)
- Yahoo Local (East Side Clinical Laboratory - Coventry): 2.5 out of 5 stars (Not explicitly stated (multiple ratings shown))
What patients say
Patients praise
- Friendly, skilled, and professional phlebotomists, particularly noted in specific locations
- Clean, well-maintained facilities
- Efficient and painless blood draws for many patients
- Convenient locations for some users
Common complaints
- Long wait times at some locations
- Rude, unprofessional, or unhelpful customer service from specific staff members
- Poor communication with patients regarding appointments or lab procedures
- Issues with paperwork accuracy
In patients' words
"I had a really great experience -- no wait, friendly admission person, helpful/caring blood-draw tech. The draw was quick and easy --very professional."
— Solv patient review"Long Waits. ESCL needs to hire a receptionist to handle the administrative duties and free up the phlebotomists so that they can do their jobs."
— Yahoo Local patient review"Rude and unprofessional. I came in today for blood work and I was stared at by one of the phlebs when i walked in. She didn't say anything to me she just stared at me."
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