Wood River, IL - Chestnut Health Systems
Mental Health and Substance Use Treatment • Wood River, IL
Ratings by platform
- alcohol.org: 3.4/5 (3)
- Detox.net: 2.2/5 (4)
- Birdeye (Aggregate): 3.3/5 (34)
What patients say
Patients praise
- community-focused mental health services
- positive outcomes reported by some patients in recovery
Common complaints
- unprofessional behavior and poor communication
- concerns over medication-focused treatment approaches
- issues with insurance billing and appointment management
- poor staff interactions and lack of sensitivity toward family members
- long wait times and accessibility issues for housing and services
- facility cleanliness concerns
In patients' words
"Really unprofessional company who are not suited to deal with the mental health System... The last straw was when they cancelled an appointment for mistaking my Tricare for my Medicare."
— Alcohol.org review"Staff intentionally is condescending towards patients to try and hide their lack of training and credentials."
— Detox.net review"Chestnut put me on their housing waiting list then took me off when they claimed they could not reach me... I am now in an abusive relationship due to having no place to go."
— Birdeye reviewMore clinics in Wood River
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