Mass General Brigham Express Care, Woburn
Urgent Care • Woburn, MA
Ratings by platform
- Yelp: 2.8 to 3.0 out of 5 stars (based on various platforms) (Approximately 50 reviews on Yelp)
What patients say
Patients praise
- Compassionate, kind, and professional clinical staff (nurses and medical providers)
- Thorough and high-quality care
- Clean and well-organized facility environment
- Convenient alternative for urgent needs when primary care is unavailable
- Generally efficient process for many patients
Common complaints
- Long or unpredictable wait times
- Rude or unprofessional front desk staff behavior
- Communication issues and lack of listening during intake
- Occasional unavailability of services (e.g., X-ray)
- Administrative/billing issues during check-in
In patients' words
"I almost didn't go here because of the negative reviews but am glad I ignored them! I got right in on a weeknight (literally a 1-minute wait) and the medical team spent plenty of time with me."
— Yelp reviewer"The actual care and caregiving staff are good, but the wait can be excessive, even when there are few patients waiting and front desk staff don't always know how long the wait would be."
— Consumers' Checkbook reviewer"Should have read the reviews before coming here. They are so rude and as you try and answer the intake questions they start quizzing and interrupting you without actually listening."
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