Encompass Health Rehabilitation Hospital of New England
Rehabilitation & Nursing • Woburn, MA
Ratings by platform
- Encompass Health official website: 4.7/5 (Patient Satisfaction) (2,436 ratings)
- Vitals.com: 4.1/5 (Overall rating) (Not explicitly stated)
- Apple Maps: 2.9/5 (37 ratings)
What patients say
Patients praise
- High quality of physical, occupational, and speech therapy services
- Caring and dedicated nursing and medical staff reported by many patients
- Effective rehabilitation outcomes and progress reported by patients
- Friendly and welcoming environment for many visitors and patients
Common complaints
- Communication issues with staff and case managers
- Delays in responding to patient assistance requests (e.g., help to the restroom)
- Concerns regarding medical management and care planning for elderly patients
- Inconsistent experiences with cleanliness and infection control protocols
- Complaints about food quality
In patients' words
"I cannot say enough positive things about my Encompass stay. From the ambulance drop off , staff into greet me explain their procedures, great therapists and nurses..."
— LocalityBiz (Review)"Absolutely disappointing experience at the Woburn facility . Inconsiderate & incompetent administrators. Impolite nursing staff. Complete lack of communication with family. Dysfunction"
— Apple Maps (Review)"I think the only thing that drove me crazy was the times I rang for WC help before someone could assist me to the loo. The staff is busy - it is challenging not to go the 3 ft."
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