Therapy & Psychiatry in Woburn, MA - 12 Alfred St - LifeStance Health
Psychiatry • Woburn, MA
Ratings by platform
- Birdeye (aggregated from Google): 4.1 out of 5 stars (92 reviews)
What patients say
Patients praise
- Some patients report positive, supportive experiences with individual therapists
- Accessibility via participation in many insurance networks
- Some providers are responsive to patient needs for medication management
Common complaints
- Significant difficulty reaching customer service and support staff
- Billing and insurance verification errors resulting in unexpected costs or debt
- Long hold times and lack of responsiveness to patient inquiries
- Inflexible or high fees for late arrivals, cancellations, and administrative tasks like medical record transfers
- Technical issues with remote therapy sessions
In patients' words
"They never answer the phone. I have been trying to contact someone for days and nothing... impossible to reach and to deal with!!!!!"
— Google Maps review (via LocalityBiz)"I think LifeStance is caring. the times I have felt crazy, I call and my doctor, Stephan Martin gets right back with me and makes me feel like he is trying to to make me feel secure"
— Birdeye/Google reviewMore clinics in Woburn
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