Wisconsin Rapids Campus - Marshfield Medical Center (Clinic)
Otolaryngology • Wisconsin Rapids, WI
Ratings by platform
- Official Marshfield Clinic website provider profiles: 4.9/5 stars (313 ratings and 46 comments (for specific providers))
- Better Business Bureau (BBB) for Marshfield Clinic Health System: 1.33/5 stars (Data from 3 years of reviews)
What patients say
Patients praise
- Professional and courteous staff interactions
- Providers who are described as attentive, thorough, and compassionate listeners
- Efficient appointment scheduling (in some cases)
- Skilled nursing care that ensures patient comfort during procedures
Common complaints
- Concerns regarding billing practices, including alleged overcharging and poor response to billing inquiries
- Complaints about urgent care coding and billing transparency
- Difficulties with collections processes for unpaid balances
- Occasional reports of scheduling delays and long wait times
- Specific complaints regarding medical treatment decisions and perceived lack of care quality
In patients' words
"Many reviewers commend the courteous reception and promptness... The nursing team receives praise for their gentle, skillful procedures."
— Wheree (Marshfield Clinic Wisconsin Rapids Center review site)"The bill for my urgent care visit was astronomical! I called three times to negotiate and was told they’d get back to me. Nothing has been done."
— Better Business Bureau (BBB) customer review"Patient involvement is so important. We work together. We are a team."
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