Gateway Family Medicine in Winston-Salem | Novant Health
Family Medicine • Winston-Salem, NC
Ratings by platform
- Birdeye (aggregating Google and Facebook): 4.4 out of 5 stars (based on 275 reviews aggregated across platforms) (275 reviews)
What patients say
Patients praise
- Friendly and caring staff members
- Clean office environment
- Appointments sometimes running on time or ahead of schedule
- Some providers noted as being reflective and responsive
Common complaints
- Long wait times for appointments and limited availability on the patient app
- Reports of feeling dismissed or undervalued by certain providers
- Concerns regarding communication of medical history and care plans
- Dissatisfaction with the follow-up process for unresolved patient complaints
In patients' words
"Everyone from the front desk to the providers is warm, friendly, and caring. ... what makes Gateway unique is the ability of all the staff to make you feel welcome."
— Patient review on localitybiz.com"The minimum expectations are to know your patient’s history and good communication regarding care, medications, concerns,etc. None of these have been met over several visits."
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