Family Medicine
Primary Care (Family Medicine, Internal Medicine, Pediatrics) • Winona, MN
Ratings by platform
- Birdeye (Google): 4.5 out of 5 stars (aggregate for Winona Health) (429 reviews)
- Gundersen Health (Dr. Alexandra Sharp): 4.9 out of 5 stars (100 ratings (39 reviews))
- Gundersen Health (Dr. Matthew Thompson): 4.8 out of 5 stars (110 ratings (36 reviews))
What patients say
Patients praise
- Providers are frequently described as thorough, caring, knowledgeable, and attentive
- Patients appreciate clear explanations of diagnosis and treatment plans
- High satisfaction with the quality of medical care and clinical outcomes
- Ease of scheduling online for some patients
- Staff are often noted as kind and helpful
Common complaints
- Inconsistencies with online check-in systems and MyChart app functionality
- Confusion regarding check-in requirements (e.g., app vs. in-person desk)
- Occasional long wait times
- Concerns regarding bathroom labeling/facility policies
- Specific complaints about staff interactions, such as social workers or nursing procedures during blood pressure checks
In patients' words
"Dr. Sharp has always explained things in a way that I can understand. She always listens intently to my care needs! ... I've always been treated super from check-in to check-out."
— Gundersen Health provider review"The my Chart app is inconsistent with check-in. It will let you advance check in. Then not allow you to mark you arrival, require you to go to the desk, then the desk will say, 'I don't know why everything for check-in is fine.'"
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