Hartford HealthCare Medical Group
Family Medicine • Windsor, CT
Ratings by platform
- WebMD: 1/5 stars (single review) (1)
- USCompanies.net: Low (generally negative trends) (13)
What patients say
Patients praise
- High satisfaction with individual physicians (e.g., thoroughness, professionalism)
- Convenience of virtual/telehealth options
- Positive experiences with specific doctors like Dr. Almas, Dr. Schuck, and Dr. Heffelfinger
Common complaints
- Unprofessional and unresponsive office staff
- Difficulties with phone communication and getting return calls
- Long wait times and lack of acknowledgment in office
- Billing and insurance disputes across the health system
- Frustration with care coordination across locations
In patients' words
"This office has the worst staff. They expect you to wait for more than 30 minutes and dont even acknowledge that you are probably wondering what the hold up is."
— USCompanies.net"Communication is severely lacking. On multiple occasions, it has taken five to seven days to received a return call... It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority."
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