Winchester Community Mental Health Center, INC. – Healing Hearts ...
Behavioral Health • Winchester, VA
Ratings by platform
- Rehab.com: 1.79/5 (113)
- Google Reviews: 1.7/5 (108)
- Yelp: 1.5/5 (12)
What patients say
Patients praise
- Some patients reported receiving helpful, accurate diagnoses and treatment
- Some providers are described as caring and professional by certain patients
- Staff stated that the organization strives to support patients despite challenges with staffing and resources
Common complaints
- Difficulty reaching staff via phone and long wait times for appointments
- Poor communication and administrative responsiveness
- Inconsistent quality of care and provider turnover
- Concerns regarding medication management and diagnosis accuracy
In patients' words
"Amazing place! I have suffered with my Mental Illness for 40+ years... At WCMHC, I was finally given an accurate diagnosis & treatment."
— Rehab.com user review"If you ever need to get ahold of anyone in the building, do not expect to have the phone answered. If you leave a message, expect 3 days at minimum to get a reply."
— Google user review"They treat patients like a number and not as a person. They are disrespectful, don't like to answer questions, refill medications, and..."
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