Northwest Primary Care
Family Medicine • Wilsonville, OR
What patients say
Patients praise
- Many long-term patients who value their specific care teams or doctors
- Individual providers are often described as great or effective by patients despite organizational frustrations
Common complaints
- Difficulty scheduling appointments and long phone hold times
- Strict, inflexible arrival/tardy policies resulting in cancelled appointments
- Communication issues between the practice and patients (e.g., lack of portal responses, unreturned calls)
- Perceived lack of empathy or professionalism from some administrative and clinical staff
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