Portland Primary Care Provider - Family Medicine - NWPC

Patients praise

• Many long-term patients who value their specific care teams or doctors
• Individual providers are often described as great or effective by patients despite organizational frustrations

Common complaints

• Difficulty scheduling appointments and long phone hold times
• Strict, inflexible arrival/tardy policies resulting in cancelled appointments
• Communication issues between the practice and patients (e.g., lack of portal responses, unreturned calls)
• Perceived lack of empathy or professionalism from some administrative and clinical staff