Find Psychiatrists In Wilmette, Illinois - LifeStance Health
Psychiatry • Wilmette, IL
Ratings by platform
- LifeStance Official Website: 4.9/5 (national average across ~115,000 reviews) (~115,363 (nationwide))
- Birdeye (Aggregate of local clinics): 4.3–4.6/5 (regional Illinois clinics) (23–60 per location)
What patients say
Patients praise
- Access to a wide network of providers and insurance plans
- Many patients report high satisfaction with the clinical quality and empathy of specific individual therapists and psychiatrists
- Convenience of scheduling and availability of virtual/telehealth options
Common complaints
- Persistent and systemic issues with billing, including incorrect charges, insurance verification errors, and failure to provide itemized statements
- Difficulty reaching customer service or billing support, characterized by long hold times and unreturned calls
- Technical challenges with telehealth platforms and patient portals disrupting care
- Complaints about unexpected fees, including charges for cancellations or forms, and accounts being sent to collections unnecessarily
- Inconsistency in provider quality and administrative responsiveness
In patients' words
"Lilian Pumah has been just WONDERFUL!! Listens, is extremely caring and encouraging."
— Patient review (Highland Park location)"My therapist is so so excellent, but the billing department kinda screwed me over & ran a charge on my card for $500 despite my multiple messages/calls days in advance to pause it..."
— Patient review (Park Ridge location)"I admitted, I was procrastinating calling them to set up the payment plan, because, frankly, dealing with LH has been an extremely difficult, painful, years-long process."
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