Willmar Clinic - CentraCare - Minnesota.gov

Patients praise

• Many individual providers, such as those in audiology and family medicine, receive high praise for professionalism, kindness, and attentiveness
• Positive feedback for thorough, caring, and professional appointments with specific doctors and therapists
• High ratings for professionalism and cleanliness at the surgery center, with strong patient recommendation rates for procedures
• Helpful and welcoming front desk and nursing staff in certain departments

Common complaints

• Concerns regarding high billing costs and billing practices for annual exams
• Complaints about wait times and communication issues in urgent care settings
• Reports of cleanliness issues in examination rooms
• Frustration regarding changing clinic policies, scheduling difficulties, and mixing up patient records
• Overall lower-than-average patient experience ratings for associated hospital facilities