Sentara Urgent Care - New Town
Urgent Care • Williamsburg, VA
Ratings by platform
- urgent-care-finder.com: 4.1/5 (based on 8 reviews on urgent-care-finder.com) (8)
What patients say
Patients praise
- Some patients found individual staff members to be helpful, kind, and patient
- Occasional praise for efficient service in some instances
Common complaints
- Difficulty with walk-in availability and being turned away despite advertising as a walk-in clinic
- Limited hours for specific services like X-rays (not available on weekends or late afternoons)
- Perceived lack of empathy or sense of urgency from staff
- Complaints regarding rude front-office behavior
- Patients feeling their symptoms were not adequately addressed by providers
In patients' words
"You really need to remove the word urgent out of the name. There is nothing urgent about this place... You make getting seen so complicated, show no sense of urgency, empathy nor understanding."
— Localitybiz review"Claim they accept walk-ins but I was turned away and told they had no availability unless there was a 'no show.' That’s not exactly accepting of walk-ins."
— Urgent-care-finder review"Today I visited with my daughter for a TB test. Orlon was so kind and patient. He took his time and explained everything thoroughly. He is an amazing asset to this facility."
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