Scranton (Dickson City) | Express Urgent Care

Patients praise

• Convenient locations with adequate parking
• Generally efficient and prompt service reported by many patients
• Clean, welcoming, and well-maintained facilities
• Friendly, knowledgeable, and professional medical staff (physicians and nurses)
• Helpful walk-in policy and accessibility without referrals

Common complaints

• Inconsistent follow-up communication after appointments
• Reports of rude or unhelpful front desk and administrative staff
• Instances of long wait times despite appointments or low occupancy
• Occasional complaints regarding disrespectful bedside manner by some providers
• Concerns about billing/payment policies and insurance handling