Treatments at Wilkes-Barre General Hospital, PA
Neurology • Wilkes-Barre, PA
Ratings by platform
- CMS/HCAHPS, MedicalRecords.com, HospitalCostData: 1-2 out of 5 stars (varying by metric and source) (714 (CMS surveys); 185 (MedicalRecords.com))
What patients say
Patients praise
- Some patients reported excellent, efficient care in same-day surgery departments
- Positive interactions with specific nursing and medical staff reported by some individuals
- Well-organized waiting areas in surgical units
Common complaints
- Reports of poor communication between staff and patients
- Concerns regarding hospital cleanliness and noise levels
- Lengthy emergency department wait times
- Negative feedback on staff professionalism and management handling complaints
- Low federal star ratings for mortality, safety, and patient experience metrics
In patients' words
"Very clean and nurses very quick and efficient. Also very nice and helpful will all questions. The nurse even walked me all the way to my car."
— Patient review on MedicalRecords.com"I sat as if I wasn’t in the room - staff to speak to one another about their complaints of management/co workers, working holidays, the whole gamete. And might I add Loudly!"
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