Your Skin Care Partner | DermDox Dermatology
Dermatology • Wilkes-Barre, PA
Ratings by platform
- Facebook: 94% recommendation rate (51 reviews)
- Healthgrades: 3.0/5.0 (1 review (office level))
- Yelp (representative sample): 2.0/5.0 (4 reviews)
What patients say
Patients praise
- Friendly and professional staff
- Knowledgeable medical providers (physicians and assistants)
- Welcoming and clean environment
- Effective medical and surgical care outcomes reported by some patients
Common complaints
- Difficulty scheduling appointments or reaching office by phone
- Dissatisfaction with billing and perceived lack of transparency regarding costs
- Occasional long wait times and issues with appointment cancellations without proper notification
- Some patients reported not seeing a board-certified dermatologist directly, instead seeing physician assistants
In patients' words
"I had a great experience today. The reception staff were swift and friendly. I was called back quickly, where I saw a physicians asst, he was so knowledgeable and kind!"
— Yelp review"Warning: do not go to this office. I was lied to about the cost when I called and when I was in the office for my 10 minute appontment. Months later, I am receiving bill after bill for things they..."
— Yelp review"The doctors had been fine, but I drove 40 minutes through bad weather to be told that my appointment was canceled due to the provider not showing up. I was told that a message had been left for me, which wasn't true. And the desk staff showed no warmth or sympathy."
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