Ascension Via Christi Multispecialty Clinic-Endocrinology

Patients praise

• Patients frequently praised providers for being knowledgeable, thorough, and effective at managing conditions like diabetes.
• Staff were described as friendly, polite, and welcoming.
• Many patients appreciated the clear communication, education on treatment plans, and personalized care received from specific providers.

Common complaints

• Some patients reported concerns regarding communication and bedside manner, specifically feeling unheard regarding personal health struggles like weight management or depression.
• Feedback included instances of frustration with administrative processes, such as billing/copay issues and check-in procedures at related Ascension facilities.
• Hospital-level patient surveys noted slightly lower-than-average ratings in areas related to communication and feeling listened to by providers.