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PodiatryWhite Plains, NY

★★★★★4.8/5189 reviews across 5 platforms

Ratings by platform

  • Tebra (Dr. Lisa Shah): 4.93/5 (99 reviews)
  • Everyday Health (Dr. Bruce Pinker): 5.0/5 (76 reviews)
  • Dr. Ari Rubinstein: 2.5/5 (WebMD) to 4.2/5 (RateMDs) (6 ratings on WebMD / 5 reviews on RateMDs)
  • WebMD (Dr. Devan Lax): 5.0/5 (2 ratings)
  • Sprain Brook Podiatry: 3.0/5 (6 ratings (Yahoo))

What patients say

Patients praise

  • High level of professional and medical knowledge displayed by several providers
  • Patients feeling heard, cared for, and treated with compassion
  • Successful treatment of specific conditions like bunions, plantar fasciitis, and ingrown toenails
  • Staff members described as kind, helpful, and efficient in several top-rated practices
  • Efficient emergency or prompt appointment scheduling in some instances

Common complaints

  • Issues with front office staff, including perceived unhelpfulness, unprofessionalism, and errors with invoicing/scheduling
  • Complaints regarding billing, insurance claim submission, and refund processes
  • Reports of office environments being perceived as outdated or unprofessional
  • Frustration with last-minute appointment cancellations or rescheduling by providers
  • Occasional reports of poor clinical outcomes or perceived lack of improvement in symptoms

In patients' words

"Dr. Lisa Shah was very professional and knowledgable and solved the problem I had with pain in my heel... Dr. Shah was very attentive and listened to my concerns and answered all my questions."

Tebra patient review

"His front desk assistant is terrible. Spells names wrong, sends you other patients’ invoices, or refuses to send one at all. I was overcharged at all four of my visits."

WebMD/RateMDs patient review for Dr. Rubinstein

"Dr Rivera Morrel was amazing. She took her time to explain my situation, she offered me options as well as solutions that my previous surgeon did not."

LocalityBiz review for Aesthetic Podiatry & Sports Medicine Center

"My original appointment was canceled last minute, and when I rescheduled and showed up... the office was locked and empty... When he arrived, he was visibly disorganized... I will not be returning."

LocalityBiz review for Dr. Hasan Masood

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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