Urgent Care, Stone Center - WVU Medicine
Urgent Care • Wheeling, WV
Ratings by platform
- Promallu (Wheeling Hospital Urgent Care): 3.9/5 (60)
- Birdeye (Aggregate of Google/others for WVU Wheeling Hospital): 4.1/5 (1,230)
What patients say
Patients praise
- Some patients report efficient, friendly, and respectful care from specific doctors and nurses
- Appreciation for clear explanations of medical conditions and treatments
- Convenience and accessibility of services for some individuals
- Instances of prompt attention for certain medical concerns
Common complaints
- Extremely long wait times in the ER and urgent care settings
- Perceived lack of compassion or empathy from staff
- Issues with medical care quality, including a notable malpractice judgment
- Concerns regarding understaffing and organizational inefficiencies
- Reports of rude or dismissive interactions with front desk and medical staff
- Privacy concerns (HIPAA violations) in waiting areas
In patients' words
"Only urgent care I trust. They listen and do proper tests. Never had an issue with them. They actually explain what is going on and why..."
— Patient review via LocalityBiz"Can honestly say this is the place to go if u don’t wanna sit in a hospital long... They are definitely on it and very respectful..."
— Patient review via Promallu"Worst ER ever. Rude front desk staff. There for over 5 hours. Never saw a Dr... HIPAA violations out in the waiting room by Drs."
— Patient review via HospitalStats.org"The staffing on the floors are swamped with patients! The wait time in the ER when being admitted is horrendous! Last time 13 hours... I thought when WVU took over it would get better, actually it’s worse."
— Patient review via LocalityBizMore clinics in Wheeling
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