Harmony

Patients praise

• Some providers are described as caring, attentive, and helpful for anxiety and depression management
• Effective use of specific treatments like TMS (Transcranial Magnetic Stimulation) for depression
• Positive experiences with friendly and supportive staff at certain offices
• Patients reporting significant life improvements and gratitude for the care received

Common complaints

• Difficulties with administrative staff and communication (e.g., rude staff, miscommunication regarding appointments, poor scheduling)
• Concerns regarding appointment cancellations and strict cancellation policies
• Some patient experiences of feeling unheard or that providers did not listen well
• Specific complaints about unprofessional conduct (e.g., answering personal calls during sessions, judgemental attitudes, or yelling at patients)
• Some patients reported feeling that financial/billing considerations were prioritized over patient care