Urology | Contact Us - Boston Children's Hospital
Urology • Weymouth, MA
Ratings by platform
- Healthgrades (Dr. Bartley Cilento, Urologist): 3.6/5 stars (15 ratings)
- ComplaintsBoard (Boston Children's Hospital overall): 2.0/5 stars (4 complaints)
What patients say
Patients praise
- clean and modern facility environment
- pleasant and helpful staff in many departments
- high clinical expertise and specialized care for complex conditions
- comprehensive and compassionate approach involving psychosocial support
Common complaints
- long hold times for phone appointments
- issues with appointment scheduling and cancellations
- some reports of poor staff bedside manner in other departments
- lack of onsite cafeteria/food services at the Weymouth facility
In patients' words
"The facility was clean and all staff were pleasant and helpful. The hold time on the phone was long, but the care received made up for that. We appreciate having this facility so close to home!"
— Boston Children's Physicians Weymouth patient review"My son had an appointment at 10:00 AM At weymouth location... On the way to the appointment they called me at 9:30 AM to cancel it... This is completely unacceptable behavior"
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