Westlake Health Center
Primary Care • Westlake, OH
Ratings by platform
- Birdeye (aggregating Google and Facebook reviews): 3.6 out of 5 stars (based on 94 reviews) (94 reviews total)
- Healthgrades (The Hospital at Westlake Medical Center): 72% of patients would recommend (3% below national average) (HCAHPS survey data based)
What patients say
Patients praise
- Compassionate and caring nursing and medical staff
- Effective treatment for pain and health conditions
- Facility is described as clean and modern
Common complaints
- Concerns regarding billing processes and unauthorized fees
- Limited patient privacy in facility layout
- Patient experience ratings slightly below national averages for specific measures
In patients' words
"They gave him the very best care we could have asked for."
— Patient review via Birdeye"Customer service is a joke."
— Patient review via Birdeye"I'd prefer a bit more privacy when I'm coming out of my..."
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