Cleveland-Westlake, OH Mental Health Clinic
Mental Health and Counseling • Westlake, OH
Ratings by platform
- Greenbrook Mental Wellness Centers: 4.4/5 (5)
- The Phoenix Counseling Center: 3.4/5 (5)
What patients say
Patients praise
- Individual therapists providing helpful and compassionate care
- Positive experiences with specific psychiatrists or counselors who listen well
- Improved personal well-being reported by some clients
Common complaints
- Difficulty contacting clinics via phone and unresponsive staff
- High staff turnover and frequent provider changes
- Scheduling issues, including frequent last-minute cancellations and disorganized appointment management
- Concerns regarding medication management and perceived over-medication
- Poor communication and administrative disorganization, such as missing documentation or billing disputes
In patients' words
"Dr. Yaseen is a wonderful psychiatrist. He is incredibly kind, patient, and truly listens. I always feel heard and respected during our appointments."
— Patient review for ARC Psychiatry"Phone calls are never returned, messages vanish into a void, and no one seems to take any responsibility for follow-up. The level of disorganization here is unbelievable."
— Patient review for The Center for Effective Living - Westlake Office"I was always bothered by the “what if”. What if I was in crisis and I didn’t know to dial 988? Even just trying to call to get the date of my next appointment was literally me calling ten times in a row and no one would pick up."
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