Pediatric Associates Of Hampden County - Westfield
Pediatrics • Westfield, MA
Ratings by platform
- CMac.ws: 4.0 out of 5 (based on 19 reviews) (19)
- Facebook: 94% recommend (11 reviews)
What patients say
Patients praise
- High praise for the doctors and clinical staff's expertise and bedside manner
- Convenient access to care, including walk-in availability for illnesses
- Many families report long-term, multi-generational loyalty to the practice
- Recognition as a top pediatric primary care practice for patient experience
Common complaints
- Long wait times for appointments
- Concerns regarding office staff/receptionist friendliness and helpfulness
- Difficulties with phone communication/long hold times
- Issues with medical records release processes
- Occasional frustration with specific provider interactions
In patients' words
"We love this office beacuse we can be seen at all times. The walk in is great for illnesses that come up during the night. The staff is friendly and very helpful!"
— Parent/Patient on CMac.ws"I arrive to my app 15min early... We sat there for an hour and 15min... They were so rude in the front about it."
— Reviewer on helpyouachieve.com"Being on hold for 30 minutes is UNACCEPTABLE! ... I've been in that office multiple times and I've seen phone lines blowing up and they are discussing what they did over the weekend."
— Reviewer on localitybiz.comMore clinics in Westfield
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