Westfield Eye Center – Dr. Thayer | Ophthalmologist | Westfield, MA
Ophthalmology • Westfield, MA
Ratings by platform
- Birdeye: 3.7 out of 5 stars (aggregated) (41 reviews)
- Healthgrades: 3.5 out of 5 stars (22 reviews)
- WebMD Care: 4 out of 5 stars (25 reviews)
What patients say
Patients praise
- Successful outcomes for cataract surgery and vision improvement
- Knowledgeable and thorough examinations
- Friendly, pleasant, and informative office staff
- Professional and clear communication from the doctor during some visits
Common complaints
- Concerns regarding office policies and fees (e.g., cancellation fees)
- Complaints about customer service or lack of empathy from staff
- Reports of feeling rushed during appointments
- Occasional reports of unprofessional or dismissive bedside manner
In patients' words
"Dr. Thayer and his staff are wonderful! Very pleasant and informative. I had cataract surgery and lens implants and can’t believe how well I can see now."
— Westfield Eye Center Website Testimony"Offered my appointment slot... to a gentleman requesting to see the Doc... The Tech refused to use my appointment slot. The gentleman had to leave. I fired them on the spot."
— Patient Review via Birdeye"Westfield Eye Center only cares for profit over the patient. Recently, my wife Kathleen had to cancel her appointment due to a family emergency and they imposed a $30.00 fee."
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