Baystate Women's Health Ob/Gyn - Westfield
Obstetrics & Gynecology • Westfield, MA
Ratings by platform
- Birdeye: 3.0 out of 5 (8 reviews)
- Healthgrades / WebMD / Vitals (provider-specific): 4.6 to 5.0 out of 5 (9 reviews per specific provider)
What patients say
Patients praise
- Professional, compassionate, and attentive individual providers and staff members
- Providers who listen to patient concerns and explain conditions clearly
- Comprehensive exams and high-quality bedside manner for specific clinicians like Sarah Todd, CNM, and Dr. Jillian Dodge, DO
Common complaints
- Billing and insurance transparency issues, including unexpected lab fees
- Communication difficulties, specifically regarding the patient portal and responsiveness
- Long wait times for appointments and tests
- Negative experiences with follow-up and appointment scheduling
In patients' words
"I am very happy to say that this provider listened to me and my concerns and answered my questions with care. In the past I have had another provider from another office that has brushed me off and not listened to my concerns."
— Healthgrades (Sarah Todd, CNM)"I had my first visit last fall where all went seemingly well…until I received a bill for almost $1,150 in lab fees that I never ordered/nor was consulted about during my appt."
— Birdeye/Global Donor Egg Bank review"During my surgery and general care, dodge and her team made me feel like my concerns were valid and they had comfort me through out the entire procedure. They included my family and didn't dismiss anyone or anything we had to say."
— WebMD (Dr. Jillian Dodge, DO)More clinics in Westfield
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