Laboratory Services & Locations | Baystate Health
Laboratory Services • Westfield, MA
Ratings by platform
- CMS HCAHPS (Baystate Noble Hospital): 3 out of 5 stars (based on 499 patient surveys) (499 surveys)
- Birdeye (Labcorp Westfield): 2.3 stars (3 reviews)
What patients say
Patients praise
- friendly, professional, and compassionate staff in hospital and convenient care settings
- efficient and reassuring care in urgent care and cardiac rehab services
- positive experiences with surgery and specialists at Baystate Noble Hospital
Common complaints
- frustration with new lab system transitions and providers
- varied wait times and potential administrative/billing issues in urgent care settings
- mixed reviews for lab services now operated by Labcorp, including complaints about wait times and service inconsistencies
In patients' words
"Dr. Pajouh always treats me like I’m the most important person to him when I see him... I am so glad to have him here in Westfield, close to home."
— Patient story (Marie Fisher)"If you are a nurse do not drop labs off here will be waiting forever."
— Birdeye review (Labcorp Westfield)More clinics in Westfield
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