Westerly Hospital | Yale New Haven Health
Urgent Care • Westerly, RI
Ratings by platform
- CMS/Medicare.gov: 5 out of 5 stars (CMS Overall Star Rating) (N/A)
- Birdeye: 3.1 out of 5 stars (285 reviews)
- Healthgrades: 76% Patient Experience Rating (N/A)
What patients say
Patients praise
- High overall patient satisfaction in formal surveys
- Commendation of nursing staff and doctor competence by some patients
- Praise for hospital cleanliness and facility maintenance
- Positive ratings on patient recommendation metrics compared to national averages
Common complaints
- Reports of unprofessional or dismissive bedside manner from some staff
- Complaints regarding wait times and administrative issues with appointment scheduling
- Concerns about diagnostic accuracy in the emergency department
- Negative experiences reported regarding mental health care services
In patients' words
"In the last 3 weeks I've been to Westerly hospital 3 times. I had 3 great experiences there and would recommend this hospital."
— Birdeye"I went to the emergency room for 6 hours for abdominal pain, they did a CT scan on me and told me I'm fine, i later went to a gastroenterologist and told me i have severe acute pancreatitis... I am shocked of what kind of care they give."
— MedicalRecords.comMore clinics in Westerly
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Patients praise: thorough explanations of conditions and treatments · caring, patient, and personable bedside manner.
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