Western New York Dental Group West Seneca
Dental • West Seneca, NY
Ratings by platform
- Facebook and Yelp: 4.0/5.0 (on Yelp via MapQuest) (33 reviews on Facebook (56% recommended))
- Better Business Bureau (BBB): Not BBB Accredited (14 total complaints filed) (14 complaints (3 unresolved))
What patients say
Patients praise
- Helpful and compassionate staff members
- Availability for emergency dental appointments
- Warm, welcoming, and professional environment reported by some patients
Common complaints
- Billing and insurance processing issues, including disputes over coverage and unexpected bills
- Dissatisfaction with office policies regarding payment timelines
- Complaints regarding fees for missed appointments
- General administrative challenges
In patients' words
"Excellent dental practice of professionals. When I had a dental emergency, they were the only dental group that made time to see me."
— Patient review via Yelp/MapQuest"My problem with WNY Dental... is their policy of wanting full payment after treatment and not waiting for the Insurance to pay their portion. The staff will berate you for asking them to wait for claim to process."
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