Eye Doctor West Palm Beach - Florida Vision Institute
Optometry • West Palm Beach, FL
Ratings by platform
- Yelp: 2.4 out of 5 stars (based on 62 reviews) (62)
- Centers for Medicare & Medicaid Services (CMS) data: 75.0 out of 100 (MIPS Quality Score) (N/A)
What patients say
Patients praise
- Professional and knowledgeable doctors
- Thorough eye exams and clear explanations of procedures
- Successful surgical outcomes, including cataract surgery
- Helpful and efficient staff in certain interactions
Common complaints
- Wait times for appointments and administrative delays
- Poor customer service interactions at the front desk
- Perceived lack of warmth or empathy from certain staff or providers
In patients' words
"Dr. Lima was very professional knowledgeable and pleasant. I received a very thorough exam and he took the time to explain everything to me. I highly recommend this practice."
— LocalityBiz patient review"Clinic does not run on time (patients are asked to arrive 20 minutes ahead of time but taken back 30- 50 minutes after arrival, two occasions). Staff are not warm and I witnessed a front desk employee yelling at an elderly man for not understanding his co-pay."
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