West Haven VA Medical Center | VA Connecticut Health Care
Women's Health • West Haven, CT
Ratings by platform
- CMS HCAHPS: 4 out of 5 stars (overall patient satisfaction) (415 completed surveys)
- VA Strategic Analytics for Improvement and Learning (SAIL): 4.0 out of 5 (VA SAIL composite) (N/A)
- SHEP (Survey of Healthcare Experiences of Patients): 80 out of 100 (patient satisfaction) (N/A)
What patients say
Patients praise
- High overall quality ratings (4 out of 5 stars)
- Strong nurse communication scores
- Effective doctor communication
- Performance above national VA averages on SAIL quality and patient satisfaction metrics
Common complaints
- Unanswered phone calls from veterans
- Environmental issues including heating, cooling, and maintenance of beds and stretchers
- System-wide call center efficiency and impact on primary care workload
In patients' words
"Amazing people work here. Proximity and interaction with Yale is amazing."
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