West Haven, CT: Medical Diagnostic Imaging Centers
Radiology • West Haven, CT
Ratings by platform
- Expected Healthcare: 4.5 out of 5 stars (based on 26 reviews) (26 reviews)
- Official website testimonials: 4.94 out of 5 stars (35 total reviews (for the Milford location/group))
What patients say
Patients praise
- Accommodating and friendly staff in some instances
- Short or reasonable wait times reported by some patients
- Efficient and professional service for routine procedures like mammograms and X-rays
- Clean and well-maintained facilities
Common complaints
- Rudeness and unprofessional behavior from front desk or reception staff
- Issues with appointment scheduling and communication, including being denied service or receiving incorrect information
- Frustration with billing processes and lack of reimbursement transparency
- Concerns regarding accessibility or lack of technical staff on-site during operational hours
In patients' words
"Was met by and angry KAREN at the front desk who asked what was I there for. I explained to her I was referred over from urgent care to get images completed. She says very rude we don't have a tech on site today."
— Online review via LocalityBiz"Experience so positive that this is the facility (West Haven) I will use and recommend to others in the future. Roxanne was very knowledgeable and accurate!"
— Official facility website testimonials"I have been going to diagnostics imaging for few years now and I have never had issues with appointments but this time I called few times and Charles over at front desk has no empathy towards the patients needs."
— Online review via LocalityBizMore clinics in West Haven
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