The Sanctuary
Mental Health • West Haven, CT
Ratings by platform
- US News, Caring.com, A Place for Mom, Starlynn Care: US News: 4.1/5; A Place for Mom: 8/10; Starlynn Care: Ranked top 44% in MN memory care (US News: 18 reviews; Caring.com: 7 reviews; A Place for Mom: 1 review (last 2 years))
What patients say
Patients praise
- Some residents and family members express satisfaction with staff helpfulness and friendliness
- Appreciation for comfortable and welcoming environment by some long-term residents
Common complaints
- Substantiated finding of resident neglect involving failure to follow care plans resulting in injury
- Violation of infection control program requirements
- Past complaints regarding alleged financial exploitation (determined unsubstantiated)
In patients' words
"We have moved into The Sanctuary at West St. Paul, and so far, I love it. The people here have been up and above helpful and courteous. The residents are happy."
— Caring.com Review"She is not the easiest to please and get along with, but she has found staff members that she enjoys seeing every day."
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