CMHC-WHMHC

Patients praise

• Some reports of helpful, compassionate, and skilled individual staff members

Common complaints

• Allegations of systemic patient rights violations including failure to protect from sexual abuse and harassment
• Inadequate investigation and documentation of patient-reported complaints and abuse incidents
• Excessive or improper use of restraint and seclusion practices
• Unsafe environmental conditions including reports of rodent infestations
• Concerns regarding poor management, lack of oversight, and non-responsive patient advocacy services
• Inadequate transitional treatment and discharge planning
• Reports of disconnected communication between clinical providers and health centers