West Haven VA Medical Center | VA Connecticut Health Care
Infectious Diseases • West Haven, CT
Ratings by platform
- Medicare/HCAHPS: 4 out of 5 stars (415 patient surveys (HCAHPS))
What patients say
Patients praise
- High levels of veteran trust (94.6%)
- Strong performance in nurse and doctor communication metrics
- Above-average internal quality (SAIL) ratings compared to the national VA average
- Generally good patient satisfaction scores (80/100)
Common complaints
- Unanswered phone calls to the medical center
- Deferred maintenance issues, including HVAC problems
- Environmental care concerns, such as lack of preventative maintenance on beds and stretchers
- Management challenges related to leadership turnover and delayed operational decisions
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