Hartford HealthCare Cancer Institute Locations
Oncology • West Hartford, CT
Ratings by platform
- Birdeye: 4/5 (based on 4 reviews) (4)
- Yelp: Low ratings generally cited, with a high proportion of one-star reviews mentioned (Not explicitly enumerated in snippet)
What patients say
Patients praise
- Access to advanced, cutting-edge cancer treatment technology and MSK Alliance standards
- Compassionate, dedicated medical staff and specialists described as miracle workers or genius by some patients
- Efforts to provide a warm, comfortable, and patient-centered environment with amenities like reflection gardens and private infusion bays
- Effective, personalized care plans involving multidisciplinary teams
Common complaints
- Difficulties with customer service, appointment scheduling, and communication responsiveness
- Long waiting room times
- Billing and payment-related frustrations
- Concerns regarding phone systems and automated attendants
In patients' words
"When I woke up in recovery, Dr. Curtis came in, and he put his hand on my shoulder, and he told me, ‘Today was a wonderful day’. I am extremely grateful. Dr. Curtis is a genius, a miracle worker."
— Patient testimonial about surgical oncology care"Horrible customer service. Was sent by Windham hospital and have been in the waiting room for 4 hours... Everytime you ask how much longer, she says you are next. Which never happens..."
— Patient review of Hartford Hospital Cancer Institute experience"Communication is severely lacking. On multiple occasions, it has taken five to seven days to received a return call... It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority."
— Patient review regarding Hartford HealthCare Medical Group communication issuesMore clinics in West Hartford
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