Connecticut Children's Medical Center – Hartford
Adolescent Medicine • West Hartford, CT
Ratings by platform
- TrustReviewers.com: 4.3 out of 5 stars (based on 204 reviews) (204 reviews on TrustReviewers.com)
- Official Connecticut Children's Patient Experience Highlights: 75% to 95% likelihood to recommend across various departments (CY2025) (Not specified (based on internal Press Ganey surveys))
What patients say
Patients praise
- favorable bedside manner of many doctors and staff
- high likelihood to recommend ratings in standardized surveys for various departments like surgery and NICU
- efficient and helpful care for specific trauma or acute cases
- efforts to make hospital visits easier via Family Advisory Councils
Common complaints
- long wait times in the emergency department
- billing department issues
- perceived lack of staff responsiveness or communication failures
- reports of rude or arrogant staff behavior
In patients' words
"The doctor had a really good bedside manner and my two year old felt comfortable enough with them that he was able to get stitches without crying or screaming."
— TrustReviewers.com user review"Terrible billing department to deal with! very unhelpful regardless of the specific payment technological issue."
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