Lakeside Community Healthcare West Covina Urgent Care
Urgent Care • West Covina, CA
Ratings by platform
- Birdeye: 4.2 out of 5 stars (Approximately 100-112 reviews per platform)
- Yelp/Apple Maps platform data: 3.7 out of 5 stars (140 reviews)
- Solv Health: 3.0 out of 5 stars
What patients say
Patients praise
- Helpful, friendly, and professional front desk and nursing staff
- Knowledgeable, thorough, and caring providers/doctors
- Efficiency in check-in and communication processes for some patients
- Convenient access to care and availability (open 7 days a week)
Common complaints
- Concerns regarding waiting room safety and lack of social distancing between potentially contagious patients and others
- Reports of treatment denials or issues with co-payment handling
- Complaints about long wait times or follow-up communication
In patients' words
"Front desk staff are very informative... This urgent care has some all star employees based on my interactions... those knowledgeable providers who actually care , this place is definitely my new fav urgent care."
— Birdeye Review"There is no separating of people in the waiting room. None. You can have Covid-19 symptoms and be sitting literally 2 inches away from someone with a broken finger."
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