Exer Urgent Care – Covina
Urgent Care • West Covina, CA
Ratings by platform
- Solv Health (West Covina): 4.33 out of 5 stars (33 reviews)
- Yelp (Covina): 2.0 out of 5 stars (18 reviews)
What patients say
Patients praise
- Friendly and courteous staff
- Easy and efficient check-in process for some patients
- Clean and well-maintained facility environment
- Accessible and convenient service for urgent needs
Common complaints
- Long wait times, including after check-in
- Inaccurate estimated wait times provided to patients
- Difficulties with phone communication/unresponsive lines
- Inconsistencies in service quality/perceived decline in standards
In patients' words
"Excessive and inaccurately estimated wait times despite an empty waiting room, waited almost an hour in the actual room for a doctor, and got my personal & pharmacy info wrong."
— Yelp Review (Nathan J.)"My visit went very smoothly. The staff members were friendly and courteous. I waited about 7 to 10 minutes in the waiting room."
— Yelp Review (Amy N.)More clinics in West Covina
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