West Covina Medical Center - Home Page
Primary Care • West Covina, CA
Ratings by platform
- Birdeye (Urgent Care): 4.8/5.0 (104 reviews)
- Seniors.fyi: 3.5/5.0 (25 reviews)
- SeniorCare.com (Skilled Nursing Facility): 3.2/5.0
What patients say
Patients praise
- Some patients report friendly and professional staff.
- Some urgent care patients experienced short wait times and efficient service.
- Appreciated convenience of location for some local residents.
Common complaints
- Allegations of poor maintenance, including roof leaks and mold.
- Reports of understaffing, lack of cleanliness, and inattentive care.
- Concerns regarding patient safety, including unprimed IV lines and unlabeled medical supplies.
- Complaints about restrictive and limited visitation policies.
- Reports of poor communication and uncoordinated staff.
In patients' words
"Great place!! I was in and out no wait, i needed blood work and chest x-rays i had results fast. Great staff!!!"
— Birdeye Review"Absolute worst hospital. Run down with some rooms not having required supplies... Mold on the ceilings. Extremely uncoordinated nurses... Would not recommend this place to anyone, needs to be shut down!"
— SeniorCare.com Review
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