West Covina Behavioral Health Offices - Kaiser Permanente
Behavioral Health • West Covina, CA
Ratings by platform
- Birdeye: 3.7/5 (12 reviews)
- Rehab.com: 3.65/5 (Not explicitly stated (aggregated))
What patients say
Patients praise
- Positive individual experiences with specific therapists and staff members who are described as caring and helpful
- Some patients report successful stability and treatment outcomes for their conditions
Common complaints
- Reports of rude, snappy, or defensive staff behavior, particularly on the phone
- Perception of being treated as a number rather than an individual by some psychiatrists
- Concerns regarding overwhelming caseloads and perceived lack of genuine care for mental health needs
- Criticism of the business model regarding service accessibility and profit incentives
In patients' words
"The psychiatrist doesn't care of your mental health. They just see you as another patient, not an individual."
— Birdeye review"lmaoo they have the rudest staff, I’m like damn in the psychiatric department? The people I talked to on the phone were sooo snappy and defensive"
— Birdeye review"The staff are really warm and kind, and Lisette Pinedo has been an amazing, caring, grounding therapist to work with! Thank you guys 🙏"
— Loc8NearMe reviewMore clinics in West Covina
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