Behavioral Health | East Valley Community Health Center
Behavioral Health • West Covina, CA
Ratings by platform
- Yelp (West Covina location): 2.6 out of 5 stars (249 reviews)
- Yelp (Brand-wide): 2.7 out of 5 stars (360 total reviews)
What patients say
Patients praise
- Some patients find specific providers and nurses kind and attentive
- General appreciation for access to community-based health services
- Efficient service reported by some for specific procedures like testing
- Culturally aware staff reported by some users
Common complaints
- Long wait times and overcrowded waiting areas
- Difficulty with administrative tasks, scheduling, and referrals
- Rudeness or lack of professionalism among front desk and nursing staff
- Feeling rushed during appointments or lack of provider attentiveness
- Inconsistent documentation of patient information
In patients' words
"The mental health staff such as Juan Carlos are informative and kind in your difficult times."
— Yelp Review"The worst service ever. I have even had to have a sit down complaint with the manager that is how angry I get when I am here."
— Unilocal Review"Only reason I give 2 stars instead of 1 is because I have had good experiences with the behavioral services they offer."
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