East San Gabriel Valley Mental Health Center

Patients praise

• Some reviewers describe helpful, welcoming therapists and good experiences with counseling
• Some reviewers mention staff being helpful/courteous and support with practical needs (e.g., housing, homelessness)
• Some reviews say the intake/process was easy and therapy helped with situations without feeling judged

Common complaints

• Low overall ratings and complaints about inadequate care/counselor availability (not enough counselors; having only a caseworker)
• Complaints about therapists/psychiatrists not responding, slow progress, frequent switching of psychiatrists, and prescription refill delays
• Claims of poor office/intake experience and distrust (e.g., suspected scam-like appointment/reward number)