UC Health Surgical Center - West Chester, OH
Surgery • West Chester, PA
Ratings by platform
- Vivian Health (Surgical Center specific): 5.0/5.0 (2 reviews) (2 reviews)
- MedicalRecords.com (Hospital general): 3.2/5.0 (186 reviews)
- Healthgrades (Hospital general): 70% (Patient Experience Rating)
What patients say
Patients praise
- Friendly, helpful, and professional nursing and medical staff
- Clean, modern, and welcoming facility environment
- Efficient admission processes and comfortable room amenities
Common complaints
- Billing and administrative issues, including late or confusing invoices
- Negative experiences with Emergency Room care, including misdiagnoses and wait times
- Inconsistent staff professionalism, with some reports of abrupt or dismissive interactions
In patients' words
"The entire nursing staff was amazing. They really put my husband at ease and made sure I knew what was going on. The facility seemed clean and welcoming."
— LocalityBiz user review"Billed me 2 years after service. No one answered phone to discuss. Sent in payment anyway, and it was returned because the return mailer they sent had a bad address on it. Incompetent at billing... Scary!"
— LocalityBiz user review"Incompetent ER team. Went in with chest pain, concerned about a heart attack, was diagnosed with acid reflux and sent home. Two month later, similar syndromes - finally at a Dr. that knew what he was doing. Gal stones as large as chicken eggs..."
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