West Chester, PA - Now Open! - Rothman Orthopaedics
Orthopaedics • West Chester, PA
Ratings by platform
- Better Business Bureau (BBB): 1.67 out of 5 stars (BBB) (Based on customer reviews on the Better Business Bureau website)
- Yelp (for the specific West Chester office): 5.0 out of 5 stars (single review for West Chester location) (1 review)
What patients say
Patients praise
- Specific surgeons receive high praise for surgical outcomes and expertise
- Some patients report effective and efficient treatment plans for complex procedures like joint replacements
- Professionalism noted by some staff members
Common complaints
- Difficulties reaching billing department by phone
- Long wait times for callbacks and customer service assistance
- Perception of an assembly-line patient experience
- Complaints regarding unnecessary X-rays or diagnostic testing
- Concerns about communication between office staff and patients
In patients' words
"This practice is an assembly line. They don't listen to your issues, they rush you out of the office always trying to send you to therapy... The doctor never contacts you the office staff does."
— Better Business Bureau Review"Can't recommend Dr. Getz enough... I recovered quickly and fully... Easy to talk to and very practical. Still grateful for his work!"
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