Penn Ob/Gyn Chester County West Chester
OB-GYN • West Chester, PA
Ratings by platform
- Birdeye (Aggregate): 4.6 out of 5 stars (1,288 reviews)
- U.S. News & World Report (Penn Medicine Chester County Hospital): 4 out of 5 stars (28 reviews)
What patients say
Patients praise
- Providers who are attentive, compassionate, and take time to explain conditions
- Staff and clinicians described as personable and comfortable to talk with
- High overall star rating on some platforms (e.g., 4.6/5 on Birdeye)
Common complaints
- Difficulty scheduling appointments and long wait times
- Challenges reaching staff by phone and unresponsiveness
- Instances of feeling rushed or dismissed by providers
- Dissatisfaction with care regarding urgent or sensitive health issues (e.g., miscarriages)
- Occasional complaints about unprofessional or rude staff and provider behavior
In patients' words
"Susanne Richards, CRNP is great. She truly takes the time to get to know her patients and makes you feel comfortable during your appointment."
— Birdeye review"First and foremost, the wait times are unacceptable. I've consistently had to wait over an hour past my scheduled appointment, which is frustrating."
— LocalityBiz review"My complaints about this practice are making appointments, too many patients, getting someone on the phone ect but unfortunately i doubt penn ..."
— Reddit commentMore clinics in West Chester
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