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Bay State Physical Therapy

Pain Management • West Bridgewater, MA

★★☆☆☆2.0/51 review across 2 platforms

Ratings by platform

  • Beaming Health: 2.0/5 (1 review)
  • BusinessYab (5+ reviews)

What patients say

Patients praise

  • Highly knowledgeable, professional, and caring staff
  • Personalized and effective treatment plans
  • Clean facility and organized environment
  • Helpful and friendly reception team

Common complaints

  • Concerns regarding overcrowding in the facility
  • Administrative issues including lack of follow-through and poor communication
  • Difficulties with appointment scheduling and wait times
  • Opaque billing practices regarding specific treatments like dry needling

In patients' words

"THE BEST PLACE I HAVE EVER WENT TO. Amazing staff and receptionist. I was looking forward every time for my appointment. They are very helpful."

— LocalityBiz review by user

"A Dunkin Donut business model applied to a healthcare facility - what could possibly go wrong Overcrowding as management wants to squeeze as much money..."

— Yelp review referenced on Beaming Health

"I called the office to finally get started with my treatment and was told the therapist would call me back to schedule. That was over two weeks ago, and I haven't heard a word since."

— Yelp review for Bay State Physical Therapy

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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